Privacy Policy

TIV GO

  1. Information We Collect

    We collect the following types of information to provide and improve our logistics and transportation services:

    • Personal Information: Includes your name, email address, phone number, delivery/pickup address, business details, and other necessary information provided during registration or booking.
    • Shipment & Order Details: Information related to your bookings such as parcel details, vehicle preference, delivery instructions, route locations, and history of past deliveries.
    • Payment Information: Includes payment mode details like card data, UPI, wallet transactions, billing address, or GST details for invoicing and secure payment processing.
    • Technical Data: Includes IP address, device type, browser information, system logs, usage analytics, and platform browsing behavior.
    • Real-Time Location: Used for assigning drivers, tracking vehicles, managing routes efficiently, and enhancing delivery accuracy.
    • Location History: Helps us optimize logistics routes, improve efficiency, and provide better delivery suggestions.

  2. How We Use Your Information

    We use the collected information for the following purposes:

    1. To provide and improve logistics, courier, and transportation services.
    2. To process payments, generate invoices, and handle booking requests.
    3. To communicate updates on shipments, driver assignment, or customer support.
    4. To send alerts, notifications, or promotional offers (you can opt-out anytime).
    5. To comply with legal, tax, and regulatory requirements.
    6. We use your live location to facilitate accurate pickups, delivery tracking, and route management.
    7. Past location data helps improve future routes and reduce delivery time.
    8. We also provide a Merchant & Driver App for managing orders, tracking, and handling shipments on the TIV GO platform.

  3. Information Sharing and Disclosure

    We do not sell or rent your personal data. However, we may share your information under the following circumstances:

    1. With Service Providers

      We may share data with trusted third parties for:

      • Payment processing & invoice generation.
      • Route mapping & GPS tracking.
      • SMS, email & notification services.

    2. With Drivers & Delivery Partners

      • Drivers receive pickup/drop-off locations, customer name, and contact details (masked if possible) to complete the service.

    3. Legal Compliance

      Information may be disclosed if required by law or legal authorities.

    4. Business Transfers

      In case of merger or acquisition, data may be transferred to the new entity.

  4. Data Retention

    We retain your data as long as your account is active or required by law. Some data may be securely archived even after account deletion for compliance purposes.

  5. Your Privacy Rights

    Depending on applicable laws in your region, you may request:

    • Access: Review your stored personal data.
    • Update: Correct inaccurate information.
    • Delete: Request deletion of your account/data.
    • Portability: Transfer data to another provider.

    To exercise these rights, contact us at: presidentialenterprises340@gmail.com

  6. Security Measures

    We use encryption, firewalls, secure servers, and access controls to protect your data. However, no method is 100% secure, and we cannot guarantee absolute safety.

  7. Cookies and Tracking Technologies

    We use cookies to enhance experience, analyze usage, and store preferences. You may disable cookies from your browser/device settings.

  8. Third-Party Links

    Our platform may include links to third-party services. We are not responsible for their content or privacy policies.

  9. Updates to This Policy

    We may update this Privacy Policy periodically. Continued use of TIV GO services after updates means you accept the latest version.